Refunds Policy

Hazelbrae Cottage Refunds & Cancellation Policy

Last updated: February 20, 2025

We understand that plans can change, and we aim to accommodate our guests as best as possible. This Refunds & Cancellation Policy outlines the terms under which refunds are issued for bookings made at Hazelbrae Cottage.

1. Cancellation by the Guest

• No Refund: Cancellations made at any point before the scheduled check-in date are not eligible for a refund. You may contact us and it is at our discretion to what options we will provide to you (if any).

All cancellations must be submitted via email to hello@hazelbraecottage.com. Refunds, if applicable, will be processed within 7 business days of receiving the cancellation request.

2. Cancellation by Hazelbrae Cottage

In the unlikely event that we need to cancel your booking due to unforeseen circumstances (e.g., maintenance issues, safety concerns, or force majeure events), you will be offered the option of:

• A full refund of any payments made.
• An alternative stay date subject to availability.

We will make every effort to inform you of cancellations as soon as possible and will not be liable for any additional expenses incurred as a result of the cancellation.

3. Modifications to Bookings

Requests to modify booking dates are subject to availability. If a requested change results in a higher rate, guests will be responsible for the price difference. Modification requests should be made at least 14 days before the scheduled check-in date to avoid cancellation penalties.

4. No-Shows & Early Departures

• No-Shows: Guests who do not arrive without prior notice will not be eligible for a refund.
• Early Departures: If you choose to leave before your scheduled check-out date, no refund will be issued for the unused nights.

5. Refund Processing

If you are offered a refund, it will be processed back to the original payment method. Refunds typically take between 5-7 business days to appear in your account. Processing times may vary depending on your financial institution.

6. Non-Refundable Bookings

Some promotional or discounted bookings may be marked as non-refundable. In these cases, cancellations will not be eligible for any refund, regardless of the notice period.

7. Force Majeure

We are not liable for cancellations caused by events beyond our control, such as natural disasters, pandemics, travel restrictions, or government regulations. While we will do our best to accommodate changes, standard refund policies may not apply during such events.

8. Contact Us

If you have any questions regarding our Refunds & Cancellation Policy, please feel free to contact us at hello@hazelbraecottage.com. We are here to assist you.